UK DELIVERY
For addresses within UK mainland, we aim to deliver your goods the next day if you order before midday Monday - Friday (exclusing Bank Holidays) but please allow 7 days from receipt of your order. Items will need to be signed for on receipt.
If an item is out of stock there may be a delay, in some cases up to 28 days. You will be informed immediately by email. Please note that during certain times of the year (i.e. Christmas), delivery times will vary. Your credit/debit card will only be charged once the goods are dispatched.
Whilst we will endeavour to ensure that this estimated delivery time is met, we cannot accept any liability for late deliveries which are due to circumstances outside of our control (i.e. postal strike, extreme weather conditions). We are happy to deliver to a work or other chosen address given when placing order.
GENERAL INFORMATION
Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsbile if this delivery address is incorrect. We will not be able to accept responsbility for lost or stolen items if at your request they have been left somewhere unsigned. We do prefer however that all packages are signed for.
On occasion items maybe lost in transit. If this occurs please contact us by email at hello@thedressing-room.co.uk or by telephone on 0118 934 4853 quoting your order number and full delivery address and we will investigate the issue.
RETURNS
If you are unhappy with your purchase we will exchange or refund your purchase within 28 days of receipt, provided it is returned to us in a fully re-saleable condition and in it's orginal packaging. This does not affect cancellation or your statutory rights. We will exchange or refund any sale purchase within 14 days of receipt, provided it is returned to us in a fully re-salesable condition and in it's original packaging. Please note that for hygiene reasons pierced earrings are non returnable.
Please complete the Return Form included with your order and return it with the item(s). There is no need to contact us prior to returning an item. You will be responsbile for the cost of returning the good to us, and will remain responsible for any and all returned goods until they reach us. We strongly advise that a proof of postage certificate is obtained when returning any part of your order.
If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty or does not match your order.
Products should be returned in their orginal packaging. Once the returned goods have been received by Customer Services will review their condition before deciding in accordance with our Returns Policy whether to process the refund.
When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by our Customer Services department.
Our returns address is The Dressing Room, Returns Department, 17 Church Street, Twyford, Reading, Berkshire, RG10 9DN