Returns

If you’re not completely happy with your purchase, you have 14 working days from the date of receiving your order, to send it back to us for an exchange or refund.

Please make sure all products are returned in their original condition, with their original packaging and labels.

Returns that are damaged or soiled may not be accepted and maybe sent back to the customer.

Returns Process

• Ensure you are returning with in the 14 day time frame.
• Pop the unwanted items back into their packaging or suitable returns packaging so that the items are completely protected.
• Contact us by phone, email for any Return or Exchange requests.
• Send it back to us. Will typically turn around your refund/exchange within a few days. You’ll get an email to confirm once this has been processed.
• All refunds are returned to the original payment method within 30 days. Refunds vary depending on your bank but typically take up to 5 working days to show in your account.
• The Dressing Room is not responsible for returns costs.

Faulty Items

On the rare occasion there is a problem with an item, please do not worry.

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability or a Gift Voucher will be offered.

Please send photos of the fault via email to info@thedressing-room.co.uk stating the problem and your online order details.

Exchanges

If you wish to make an exchange then simply contact us before you return your parcel, just to ensure we have the item you require in stock.

Contact us via email: info@thedressing-room.co.uk or phone: 0776683398 with your name, order number and item you wish to exchange for (this enables us to put the item on hold and confirm that we have it in stock).

Send back your original item and if there is a difference in payment we will contact you to process this before the new item is dispatched. You will receive a confirmation email of when the new item has been sent.